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MTN Must Apologize Or Compensate For Fake Xmas Unlimited Browsing Message

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On 24 December 2020, 5:01 PM, MTNFBB which is the MTN Fibre Broad Band department sent strings of SMS to customers which I am part of.

The first message reads;

Yello! It’s a season of unlimited browsing on MTN Fibre Broadband! This holiday, enjoy unlimited browsing when you purchase a holiday bundle with only GHC 5.00. Dial *5057#, select option 6 to enjoy this offer. This offer is valid from 12am to 11:59pm on December 25, 2020. T&Cs apply.

The second and the four other same messages reads;

Yello! It’s a season of unlimited browsing on MTN Fibre Broadband! This holiday, enjoy unlimited browsing when you purchase a holiday bundle with only GHC 5.00. Dial *5057#, select option 5 to enjoy this offer. This offer is valid from 12am to 11:59pm on December 25, 2020. T&Cs apply

Somebody might ask why this is a news. When you read the first message carefully, it says.. Dial *5057# and select option 6. The second message says dial *5057# and select option 5.

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The question then becomes why didn’t they correct themselves and get the correct facts before sending the SMS?

It all didn’t end there, right after the SMS when I dialed *5057#, there was no option 5 or 6. Around 11:00 PM when I dialed the code again, there was still no option 5 or 6. I have dialed the same code this morning when this offer is supposed to start and there is still no option 5 or 6.

My questions then become,

Was MTNFBB trying to deceive customers?

If it was a mistake which I know it is, why hasn’t MTN apologized yet? Is it because we the customers can’t speak for ourselves?

To better understand things, check the screenshots directly from my phone below:

#MTN_Must_APOLOGIZE

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