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How To Perform Mobile Money Pin Reset By Yourself

How To Perform Mobile Money Pin Reset By Yourself

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Have you forgotten your mobile money pin code or mistakenly blocked it? You can actually perform a mobile money pin reset without calling the MTN call center.

I will guide you in this article with a step by step guide to reset your mobile money pin without calling MTN.

How To Perform The Mobile Money Pin Reset

This option is not only limited to MTN Mobile Money(MOMO) however, what I am writing here is strictly for MTN MOMO.

Before you can reset your own mobile money pin, you must first register a number before you can perform the reset.

Read also: How To Buy Data On MTN Turbonet or FTTX

How To Register Mobile Money Pin Recovery Number

  1. Dial *170# and select Option 6 (My Wallet)
  2. Select Option 5 (Change & Reset Pin)
  3. Select Option 2 (Reset Pin)
  4. Select Option 1 (Self Pin Reset)
  5. Select Option 1 (Add Recovery Contact)
  6. Now type any number that you own. It could be any other network but it should be an active number and not the same number you are resetting the pin code on.
  7. Enter your current Mobile Money pin code to confirm
  8. Enter OTP (One Time Password) which is a code that will be sent to the number you entered so you will have to check your other number to confirm the code.

The Procedure to perform the reset

Before you can reset your mobile money pin code, you must first add a recovery number first if not, you will not be able to reset it.

  1. Dial *170# and select Option 6 (My Wallet)
  2. Select Option 5 (Change & Reset Pin)
  3. Select Option 2 (Reset Pin)
  4. Select Option 1 (Self Pin Reset)
  5. Select Option 1 (Add Recovery Contact)
  6. Select Option 4 (Reset Pin) A temporary password will be sent to your recovery number.
  7. Input the temporary password
  8. Now input four digit new numbers you would like to use as your pin code and repeat

Note: You can;t use the same code you have used before.

The above procedure is a way to perform a self pin reset without contacting the customer service center on MTN. If you have any questions or suggestions, you can leave a comment below and I will reply in no time.

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22 thoughts on “How To Perform Mobile Money Pin Reset By Yourself”

    1. Slimzy DeOriginal

      Sorry… with that, you will have to call MTN call center or visit any service center, they will ask you few questions and help you reset it. Thank you…
      The call center number is 100

    1. Slimzy DeOriginal

      If you have not added your recovery number before it got blocked, then the procedure won’t work but if you did, then it should work. Apart from that, you can call 100 for more info.

  1. Please I don’t remember my last transaction date and the amount,so how do I answer this question when i visit the office?

    1. Slimzy DeOriginal

      If you visit the office, you won’t answer that question however if you call 100, You will have to answer that question sometimes.

    1. Slimzy DeOriginal

      If you have added a recovery number, then follow the procedure above but if not, then you have to replace your ID card in order to reset your pin code.

  2. Benedicta Boateng

    I’ve been trying to reset my pin for the past weeks but the system keeps rejecting it saying my recovery number isn’t correct. I’ve been using my own active numbers as such but can’t process it. What should I do since the MOMO line is an office use.

  3. With the current momo pin that you have to enter to confirm is it the one that has been blocked or the pin of the recovery number you added?

  4. With the reset of momo pin the point 7 which code are you to enter
    Is it the blocked one or the recovery number pin code?

  5. Belinda Esi Bassah

    I followed the steps but no message was sent to my recovery number and ask if my mm pin again

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